Closing date: Thursday, 14 September 2023

Job Identification : 13402

Locations : Manila, Philippines

Posting Date : 08/31/2023, 07:04 AM

Apply Before : 09/14/2023, 07:04 AM

Job Schedule : Full time

Agency : UNDP

Grade : NPSA-5

Vacancy Type : National Personnel Service Agreement

Practice Area : Management

Bureau : Regional Bureau for Asia and the Pacific

Contract Duration : 1 Year

Education & Work Experience : Bachelor’s Degree – 2 year(s) experience OR High School certificate- 5 year(s) experience

Required Languages : Fluency in verbal and written English and Filipino languages.

Vacancy Timeline

2 Weeks

Job Description


Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of under served populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

You are invited to join a team of dedicated development professionals whose primary role is to support the Philippines to achieve the 2030 Agenda. As part of the UNDP team your focus will be to work with multiple stakeholders to find the country specific solutions that lead to the eradication of poverty and to ensure no one is left behind – and we reach those furthest behind first.

You will be confronted with diverse development challenges, including addressing basic development needs, supporting institutional transformations to enable sustainable development, and enabling rapid recovery from shocks, crises,and conflicts by strengthening development pathways. These development challenges are not mutually exclusive. In fact, they often coexist,requiring tailored integrated solutions that can adequately address specific deficits and barriers.

We place a premium on national ownership in the analysis, design and implementation of solutions, as well as a partnership-based approach to leverage the range of skills and resources needed – public and private.We work closely with all stakeholders in society to find innovative solutions to old development problems.

UNDP is looking for individuals who have the analytical, planning and implementation capacities that can address links, choices and connections across many issues and sectors. We seek individuals who can apply global best practice to national contexts.We are looking for people who are enthusiastic, motivated and committed to making a positive contribution to Development in the Philippines.

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

The ICT unit is entrusted with the following minimum services:

  •  Provision of ICT support services to UNDP Philippines country office, and all other program, projects, regions, and field offices.
  •  Maintenance of hardware and software.
  •  Support with CO digitization program and information management, data security, etc.
  •  Cybersecurity support measures
  •  Computer and corporate applications support services, mainly MS 365 applications like SharePoint Online
  •  ERP services
  •  MS Azure/Intune/AD Services
  •  IDAM (Identity and Access Management) services
  •  Internet connection provision
  •  Office extension with incoming and outgoing facility
  •  Printing services
  •  Centralized Document Management/Sharing/Document Collaboration System
  •  Admin works for ICT services.

Scope of Work

Summary of key functions:

  •  Implementation of ICT management systems and strategies
  •  Effective functioning of the CO hardware and software packages
  •  Support to networks administration
  •  Provision of administrative support
  •  Facilitation of knowledge building and knowledge sharing
  •  Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:
  •  Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
  •  Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
  •  Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
  •  Provision of inputs to preparation of results-oriented workplans2.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

  •  Performance of specific technical functions, including changing of hardware electronic components (disks,memories, network wiring, power sources, etc.) and routine repairs.
  •  Assistance in the installation of commercial and in-house developed software and related upgrades
  •  Assistance in upgrading patch and anti-virus programs on a timely basis.
  •  Monitoring of file server traffic,usage and performance on a frequent and regular basis.
  •  Support to users in backing up and restoring their files,as well as in virus detection, removal and prevention.

3. Supports networks administration,focusing on achievement of the following results:

  •  Assistance in troubleshooting and monitoring of network problems.
  •  Response to user needs and questions regarding network access.
  •  Assistance in backup and restoration procedures for local drives.Maintenance of backup logs.
  •  Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

  •  Maintenance of an up-to-date inventory of software and hardware.
  •  Maintenance of a library of ICT related reference materials.
  •  Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
  •  Maintenance of the filing system ensuring safekeeping of confidential materials.
  •  Extraction of data from various sources.
  •  Research and retrieval of l data from internal and external sources;preparation of statistical charts, tables and reportsas required.
  •  Provision of ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

  •  Participation and assistance in the organization of training for the CO staff on ICT issues.
  •  Sound contributions to knowledge networks and communities of practice.

Institutional Arrangement

Under the overall guidance of the Operations Manager and direct supervision of the Digital Service Analyst the ICT Support Assistant provides ICT and administrative support services to the Philippine Country Office Programme/Projects and Operations units, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach. The ICT Support Assistant works in close collaboration with the CO and HQ staff for resolving ICT- related issues.



Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination


Business Management: Customer Satisfaction/Client Management

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.

Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests.

Ability to anticipate client’s upcoming needs and concerns.

Information Management & Technology: IT Service Delivery & Operations

Ability to deliver the IT products and services to customers at the right level of Quality and Costs, considering user experience. ISO 20000 knowledge. ITIL certification or similar desirable

Information Management & Technology: User Experience and business analyst

Capacity to translate efficiently users’ needs in IT requirements around human-centered design.

Information Management & Technology: Configuration Management – Business analysis, requirements

Knowledge of configuration management changes, ability to manage and control the configuration change management process.


Minimum Academic Education

Secondary Education with five (5) years of relevant experience is required or first level university degree (bachelor’s degree) in Information Technology, Computer Science, Computer Engineering, or related fields.

Minimum years of relevant work experience

Five (5) years (with Secondary Education) or two (2) years (with bachelor’s degree) relevant experience in network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications are required.

Skills and competencies

*Familiar with SharePoint development and management would be an advantage.

* Familiarity in Microsoft Applications, Windows and Microsoft 365 is an asset.

* Basic knowledge in Meraki Technology would be an advantage

* Familiar with UN system would be an advantage


*Relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) would be an asset

Required Language Proficiency

Fluency in verbal and written English and Filipino language.

The following documents shall be required from the applicants:

  •  Personal CV or P11, indicating all past positions held and their main underlying functions, their duration (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
  •  A cover letter (maximum length: 1 page) indicating why the candidate is suitable for the position.


Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.


UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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By oytq5