Position Title: ICT Assistant (Client Support) – Security Services
Duty station: Manila (Global) Administrative Centre (MAC)
Job classification: General Staff/G-5
Type of Appointment: Six Months Special Short-term, with possibility of extension
All-inclusive Salary: Php 53,189.42 per month net of taxes


Under the overall supervision of the Head of Global User Support, and the direct supervision of the Shift Supervisor (Tier 2), the successful candidate will provide second-level (Tier 2) user and technical support and services to users of IOM’s corporate applications and infrastructure worldwide, promoting a client and service-oriented approach.

Core Functions / Responsibilities

  • Provide second-level support to incidents and requests related to IOM’s Identity and Access Management (IAM) services that includes Employees Accounts, ROLES, Authorization and Access management.
  • Perform daily system monitoring, verifying the integrity and availability of all IAM services, systems, and key processes, reviewing system and application logs.
  • Perform daily troubleshooting of issues by using IAM tools and SQL database query tools.
  • Perform basic validation of Employees data in each target systems integrated with IAM which includes SAP, AD On-Prem, AAD, and XO.
  • Deploy system patches as released by OI, Microsoft, and other vendors related to IAM solution, and upgrade administrative tools and utilities.
  • In close collaboration with other ICT teams, deploy, test, and troubleshoot new IAM developments in DEV, UAT in PROD environments.
  • Support the ICT Security team in testing and deploying new solutions, provide second-level support to support implemented advanced security features, and follow the escalation process whenever necessary when a security service or feature negatively impacts users’ official applications.
  • Support GUS Tier 1 verifying and analyzing the security risk status of users, domains, URLs, IP addresses, and /or emails, and performing basic security actions/tasks as dismiss user’s risk, release from the restricted list to send emails, add/remove domains/URLs/IPs/emails from blacklists.
  • Provide second-level support to network security incidents and apply security configuration requests including but not limited to Cisco routers, Cisco ASA, Cisco FTD, Cisco Meraki, Palo Alto, FortiGate, Zscaler.
  • Perform daily security threat monitoring and incident response by utilizing Microsoft 365 Defender, minimize alerts in Threat Analytics, and remediate machines contributing to the Zscaler Risk Score.
  • Assist the ICT Security Team by creating tickets when a security advisory is received from US-CERT, Common-Secure, and other 3rd party reputable security advisories and support the follow-up remediation actions taken in the affected IOM asset. Support security-related ticket handling (e.g., re-assign tickets, fill up necessary fields for metrics, redirect to the correct queue/unit), contacting end-users to support third-party security services providers to investigate and follow-up security incidents and/or vulnerabilities pending to be remediated.
  • Maintain and produce support-related artifacts and documentation, including operations manual, process documents, configuration documents, etc. while making them available to the whole GUS team
  • Provide after-hours support when necessary and respond to emergencies.
  • Work with Business and vendors and GUS client support teams to resolve issues.

Required Qualifications and Experience

  • University degree Computer Science or Information Technology or a related field from an accredited academic institution with 3 years of relevant experience; or
  • Completed High school / Secondary school education with 5 years of relevant experience.
  • Valid and relevant Microsoft, Cisco, and/or ITIL Certifications an advantage.


  • Has a minimum of three years of experience of working experience in administration and support of Azure Active Directory, Share Point, Office 365, Microsoft Exchange, and SAP.
  • Has a minimum of two years of information security experience, working with on-prem and cloud-based security solutions.
  • Experience in developing, implementing, and optimizing SQL queries.
  • Experience with User Authentications and Identity Synchronization Technologies such as OAuth 2.0, SAML, and OpenID Connect.
  • Experience with Cloud User Management and configuration
  • Understanding of Virtualization concepts and virtual system administration
  • Familiarity with core OS services such as SSH, Telnet, FTP, NFS, DNS, DHCP, LDAP
  • Excellent hands-on experience with administration and troubleshooting of Azure AD, MS Exchange, Office 365. And Share Point.
  • Good Familiarity with Security and infrastructure administration.
  • Knowledge of OI PowerShell scripting
  • External identity providers configuration for Web Application
  • Familiarity with Security and infrastructure administration
  • Knowledge of Office 365 Identity Management
  • Able to articulate complex, technical concepts to non-technical audiences
  • Knowledge of secure web gateway solutions, preferably Zscaler.
  • Knowledge of Microsoft Threat Protection suite, as Azure AD Identity Protection, Microsoft Defender for Endpoint, Exchange Online Protection.
  • Knowledge in network/firewalls devices (e.g., Cisco ASA, Cisco FTD, Cisco Meraki, Palo Alto, FortiGate)
  • IT security specialist training and certifications are an asset, and especially related to Microsoft (Azure / M365) security solutions
  • ITIL V3/4 foundation level certification is desirable.AZ-500 Microsoft Azure Security Technologies and/or MS-500 Microsoft 365 Security Administration certificate will be an advantage.
  • Excellent oral and written command of English.
  • SC-300 Microsoft Identity and Access Administrator and/or SC-200 Security Operations Analyst Associate certificates will be an advantage.
  • Ability to respond against information security alerts
  • Valid proficiency in Vulnerability Management concepts

NOTE: Working Hours: Work in any of the shifts scheduled, including holidays and weekends to provide a 24/7 global user support.How to Apply

How to apply

Interested candidates are invited to submit their applications via IOM Philippines jobsite not later than 02 January 2023 with reference code DR 025/2021 ICT Assistant (Client Support) – Security Services.

For further information, please refer to: https://careersph.iom.int/vacancies/svn-0072022-svn-0072022-ict-assistant-client-support-security-services-g-5-manila-global

IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, age, disability status, ancestry, sex, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.

Only shortlisted candidates will be contacted and an offer will be made following the confirmation of funding.

By oytq5