Organizational Setting and Work Relationships

The Senior Talent Management and Performance Officer supports Global Learning & Development Centre’s mission to deliver an integrated talent and performance management strategy that creates an enabling environment for performance accountability and empowerment for talent development. Talent development and Performance management focuses on five main areas, Talent Planning & Communication, Talent Management & Performance, Talent Identification, Talent Engagement and Talent Experience.

The Senior Talent Management and Performance Officer specializes in Human Resources, addressing interconnected activities around talent management, performance management, assessment and enhancement, career development and engagement, talent engagement as well as supporting UNHCR’s talent and workforce development. The position is normally located at Headquarters in the Division of Human Resources (DHR), within the Global Learning and Development Centre.

The job requires the incumbent to work internally with other units and GLDC sections, as well as with other areas within DHR. Position may also include interacting with Field based Managers, Directors of Divisions and Regional Bureaux, LAS, IGO and the Ombuds Office.

In addition, s/he will work with external service providers – vendors, consultants, contractors, etc. and be responsible for preparing proposals for acquiring goods and services.

The Senior Talent Management and Performance Officer normally reports to a Head of Section. The job has direct supervisory responsibility.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


Develop and implement of human resources practices, procedures and policies pertaining to career development, talent and performance management, talent identification, engagement and experience.

Lead talent management, engagement, experience and performance development capacity building activities in close liaison with other sections, managers and field HR teams.

Lead on development and delivery of learning solutions and programmes and targeted activities, both through webinars and face to face training activities on talent management, engagement, experience, performance and career development topics.

Manage the performance and career development aspects of succession planning and talent management including coaching of identified staff members on their career plans.

Conduct regular analysis of pertinent statistical data to identify trends and developments related to talent engagement, experience and performance management.

Generate Talent and Performance Development tools for HR teams in the field, and Managers to empower workforce members in performance and career development.

Lead change management initiatives to promote an organizational culture where the development of staff is a shared priority of staff, their managers and the organization, and where staff are committed to generating the highest standard of talent and performance.

Provide Policy advice, guidance and support to staff on various aspects of talent and performance management.

Lead and coordinate initiatives, implement frameworks, programs and models in the required area

Liaise and establish linkages with the required stakeholders within and outside GLDC

Identify and roll out assessments, analyse and advise based on related data

Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education

Human Resources Management; Social Sciences; Law;

Political Sciences; Organizational Development; or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Not specified.

Relevant Job Experience


Knowledge and experience in design and implementation of HR policies at the international level. Knowledge and practical experience in a professional capacity in a Human Resources issues and practices (personnel administration, organizational development, talent and performance management, recruitment,).


Knowledge of UN/UNHCR field operational realities, especially in hardship duty stations. Field experience with UNHCR and/or with other humanitarian organizations. In-depth knowledge of the UN Staff Rules and Regulations, staffing and overall organisational structure in the UN system. High degree of organizational and cultural awareness, sensibility and the highest level of discretion, tact and confidentiality. Demonstrated interest in talent development and training.

Functional Skills

*IT-Computer Literacy

*MG-Organisational Development

TR-Training – Virtual and face to face

*HR-Talent Management Systems

FO-Operational activities in hardship duty stations

*HR-Recruitment Attraction & Selection

*HR-HR Policy Development and Coordination

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Empowering and Building Trust

Managing Performance

Managing Resources

Cross-Functional Competencies

Change Capability and Adaptability

Analytical Thinking

Negotiation and Conflict Resolution

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The desired candidate has solid management experience, good understanding of organizational culture and knowledge of HR function and business processes. In addition, the candidate should demonstrate good understanding of organizational performance and how to create employee journeys.

The candidate is required to possess and demonstrate good strategic building experience and skills, solid people managerial experience;

Is able to lead, organize and bring new ideas to how we manage moments that matter to enhance employment experience of our employees from the moment they join up to the moment they leave.

Possess good understanding of learning and development function and has been directly engaged or played a contributory in developing learning solutions and programmes.

Required languages (expected Overall ability is at least B2 level):


Desired languages


Operational context

Occupational Safety and Health Considerations:

Nature of Position:

As part of UNHCR’s people and talent management focus this position is located within the Global Learning and Development Centre (GLDC), a Service of the Division of Human Resources (DHR).

The post heads the Talent Experience Unit (TEU) which is situated within the GLDC’s Talent Development and Performance Section (TDPS).

Positive employee experience from the moment a colleague joins UNHCR up to the point of separation facilitates engagement and improves performance.

The incumbent will lead the Unit’s delivery of a range of talent engagement activities leading to positive employee experience from the initial onboarding, refreshing existing skills (upskilling), developing new skills when starting a new role (reskilling), passing on skills to other colleagues, and handing over key projects when moving on (off-boarding). As well as contributing to systems-strengthening activities across HR functions that ensure the integration of diversity, inclusion, wellbeing, conduct, performance management, and career development in employees’ work are also delivered.

In this work, the incumbent will oversee the collaboration of the Unit with other GLDC Sections and Units, especially – the Talent Engagement Unit and Talent Management and Performance Unit within TDPS, the Management and Leadership Excellence Section, the Learning and Integrated Talent Experience Section, and the Regional People Development Unit, as well as collaborate with other DHR services including Strategic Workforce and Structural Planning Section, Assignments and Talent Mobilization Service, Staff Health & Wellbeing Services and the Director’s Communications team, and with Divisions, Bureaux, and Operations.

The incumbent will engage with and establish strong linkages and partnerships with similar Talent Experience focused entities of other UN agencies, non-governmental agencies, and the for-profit sector as necessary.

It is essential for the position that the incumbent has previous experience within a Human Resource Management function.

The post will report to the Chief of TDPS.

It will have direct supervisory responsibility.

Living and Working Conditions:

Additional Qualifications



BA: Human Resources (Required), BA: Law (Required), BA: Organizational Development (Required), BA: Political Science (Required), BA: Social Science (Required)


Work Experience


Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Teamwork & collaboration

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Add.2 to Bi-annual Compendium 2022 – Part B

Functional clearance

This position doesn’t require a functional clearance

How to apply

For a full job description and to apply, interested candidates are requested to visit

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date of receipt of applications: 16 February 2023 (midnight Geneva time)