Organizational Setting and Work Relationships

The focus of the Senior Site and Settlement CCCM Officer is to ensure a multi-sectoral response to assist and protect displaced populations in communal settings (collective centres, camps, sites, transit/reception centres, spontaneous and informal sites, etc.). However, as camps and communal settlements are temporary solutions established only as a last resort whilst all efforts are made to find more durable solutions, the Senior Site & Settlement CCCM Officer does not advocate for the creation of camps but improves the management of any relevant communal setting. Additionally, displaced populations often settle outside of communal settings with host families or in rented premises in rural or urban areas and some aspects of the management and coordination of their access to protection and assistance might fall under the purview of the incumbent.

Depending on the context and indirect or direct CCCM implementation nature of the role the Senior Site and Settlement CCCM Officer assumes different roles, contacts and liaisons, including to:

– Liaise extensively with UNHCR and external technical sectors, field and protection units, Camp/Site Management Sector and Partners and Government representatives, etc. to ensure that services are provided in and across camps/sites, gaps are filled, as well as to ensure participation through camp/site governance structures.

– Lead UNHCR in the management, coordination of assistance and services, participation and self-governance of the displaced population at the site level through liaising with site level technical sectors, field and protection units, site/camp management partner agency, Government site level representation, and community representation groups.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


  • Establish and maintain effective coordination mechanisms and tools, including information management and site/camp monitoring with stakeholders, including government counterparts, ensuring timely and effective provision of services.
  • Advise and support local authorities in conducting regular site level coordination meetings – if working with a Site/Camp Management Implementing Partner ensure that partner(s) conduct Site/Camp level coordination meetings – in line with the Principles of Partnership, making sure that participation is inclusive, consultative and results-oriented.
  • Establish strong working relationships with all site level internal and external stakeholders, including the displaced population and host communities, in order to facilitate effective collaboration and communication.
  • Conduct continuing site level monitoring of services and ensure that gaps are filled through site level coordination of response and service delivery.
  • Promote the creation of and continuously update of site level Emergency Response Plans as needed.
  • Share regular and ad-hoc reports with concerned parties on a timely manner.
  • Ensure the setup and continuation of site level participatory governance.
  • Coordinate with UNHCR information management focal point to develop and update products such as site/camp profiles, site/camp directories, volunteer units mapping, infrastructure mapping, etc.
  • Liaise and negotiate with local authority counterparts, partners and the people UNHCR serves


  • Ensure that humanitarian responses build on local capacities, context specific strengths and national response capabilities.
  • Ensure the strengthening mechanisms established by Government, Camp/Site Management Partners, while making particular emphasis on meaningful inclusion of the community groups (women, youth, elderly and persons with specific needs) in decision-making processes; including through governance structures and sectorial focal points identification.
  • Establish and/or maintain cohesion and uniformity in the setting up of communication channels, feedback mechanisms.
  • In close consultation with partners, develop concrete initiatives and specific strategies to improve inter and intra-camp coordination, as well as reduce identified risks.
  • Analyze inter-camp level needs and identify problems/gaps and propose/prioritize timely practical actions.
  • Develop and set relevant policies, guidelines and technical standards to the context of the crisis.
  • Ensure that stakeholders are aware of relevant policy guidelines and technical standards and that responses are in line with them and those of the relevant government, human rights and legal obligations.
  • In coordination with Government counterparts, establish an effective and transparent coordination system at site/camp-levels, including coordination of service provision and other defined site/camp activities.
  • Advise the National/Local Authorities with the ongoing process of clarifying roles and responsibilities among site/camp stakeholders.
  • Work with governments to ensure that humanitarian actors can work independently and in an environment that allows for confidentiality of sensitive information.
  • Lead and guide processes towards the longer-term inclusion and development cooperation modalities.


  • Establish strong relationships with key technical advisers and programme staff, respecting their respective mandates and programme priorities.
  • Establish strong relationships with other key partners, including relevant national and local authorities, academic and other governmental institutions.
  • Identify and build cooperative relationships with relevant sectors – particularly Health, WASH, Protection and Shelter.
  • Develop and lead strategies in a consultative process with partners, local and national governments
  • Foster the integration of these strategies into national/regional/local level humanitarian action planning as well as longer term solutions.
  • Lead the contingency planning and promote the development and/or update of emergency preparedness measures.
  • Take and lead appropriate transitional measures are in place for handing over to recovery and development actors.
  • Coordinate the integration of cross-cutting issues in the work of the CCCM sector including age, gender, environment, diversity.
  • Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education

Law; Political Science; Economics;

International Relations; Business Administration; Social Science;

or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Not specified.

Relevant Job Experience


Strong negotiation and interpersonal skills supplemented by good knowledge of the Humanitarian reform process and the role of the humanitarian community preferably in Camp Coordination and Camp Management. Knowledge of CCCM and protection technical guidelines and standards. Demonstrated experience in multi-sectoral coordination, IASC guidelines and protection principles. Applied knowledge in UNHCR mandate, its policies and priorities in relation to Refugees or IDPs and CCCM depending on context. Demonstrated expertise in program management and reporting requirements.


Not specified.

Functional Skills

PR-CCCM Technical Guidelines and Standards

CL-Camp Coordination and Camp Management

PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate)

CL-Multi-stakeholder Communications with Partners, Government & Community

TR-Training and Capacity Building of large groups and stakeholders


(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies



Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Empowering and Building Trust

Judgement and Decision Making


Managing Performance

Managing Resources

Cross-Functional Competencies

Political Awareness

Negotiation and Conflict Resolution

Stakeholder Management

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

To succeed in this challenging role, the Sector Co-Coordinator must bring the following qualities:
• Demonstrated experience and familiarity with IASC humanitarian coordination guidelines, the Refugee Coordination Model and refugee protection principles;
• Senior-level experience with humanitarian coordination in both refugee and IDP settings;
• Demonstrated analytical, strategic and planning skills;
• Strong negotiation and interpersonal skills;
• Adaptability to change course in a dynamic context while still focusing on strategic objectives;
• Strong track record in challenging field settings and complex operational environments;
• Ability to navigate complex government relations in a politically sensitive environment

Required languages (expected Overall ability is at least B2 level):


Desired languages


Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

The Rohingya response in Cox’s Bazar and Bhasan Char is led by the Government of Bangladesh. The Refugee Relief and Repatriation Commissioner (RRRC), under the Ministry of Disaster Management and Relief (MoDMR), is responsible for management of the Rohingya refugee response in Cox’s Bazar. The Deputy Commissioner (DC), leading the civil administration has crucial responsibilities for coordinating the response to the needs of Bangladeshi host communities.

For the humanitarian community, the Strategic Executive Group (SEG) comprising of the UN Resident Coordinator, UNHCR Representative, and IOM Chief of Mission provides overall guidance for the Rohingya humanitarian response and engages with the Government of Bangladesh at the national level.

In Cox’s Bazar, the Principal Coordinator of the Inter-Sector Coordination Group (ISCG) Secretariat ensures the overall coordination of the response. The ISCG Principal Coordinator chairs the Refugee Operations and Coordination Team (ROCT), which brings together the Heads of operational UN Agencies and members of the international and Bangladeshi non-governmental organization (NGO) community active in the response, as well as donor community representatives based in Cox’s Bazar. The ISCG convenes the Inter-Sector Meeting to ensure inter-sector coordination in the response.

In 2022, the SEG Co-Chairs led a process to streamline the coordination system in Cox’s Bazar, which is being implemented in 2023.

Under the overall supervision of the UNHCR Representative in Bangladesh and the direct supervision of the Principal Situation Coordinator in Cox’s Bazar, and in close coordination with the Sector Co-Coordinator from IOM, the Inter-Sector Coordination Group (ISCG) and other relevant technical units/Coordinators, the Snr. Site and Settlement CCCM Officer shall be responsible for coordinating the Site Management and Site Development (SMSD), the Shelter and Non-Food Items (SNFI) activities of humanitarian organizations in the Rohingya refugee response. As the largest and one of the most important operational Sectors, this position is key in the refugee coordination sector mechanism, (influenced by both the Refugee Coordination Model and the IASC Cluster architecture) to coordinate the efforts of the Sector by also ensuring effective representation in the Sector of NGOs and other key stakeholders in the response, and assuming accountability.

Until 2022, SMSD and SNFI sectors were functioning separately. During the first half of 2023, a transitional action plan will support the merger of the sectors. The merger will lead to more effective camp coordination and advocacy with the Government in Cox’s Bazar, support the implementation of an integrated one-camp approach, especially in the areas of emergency preparedness and multi-hazard response, climate change adaptation and mitigation, macro settlement planning, and emergency shelter and NFI support. The merged SMSD-SNFI sector shall be co-led by UNHCR and International Organization for Migration (IOM).

The Sector Co-Coordinators will jointly facilitate the smooth functioning of the merged Sectors together with the Sector Camp Focal Points, Agencies and NGO partners participating in the Sector, in close coordination with the RRRC office/Camp- in- Charge, and relevant humanitarian partners. The Sector will be guided by a Sector Advisory Group and supported by the Inter Sector Coordination Group (ISCG). The Sector Co-Coordinators should inform and be consulted on critical issues at first instance through the Inter-Sector Meeting, which is overall accountable to the Refugee Operations and Coordination Team (ROCT) in Cox’s Bazar.

The Sector will contribute to donor reporting, resource mobilization (including the development of the Joint Response Plan for the Rohingya Humanitarian Crisis (JRP)), information management and strategic communications to support the Rohingya response. The Sector Co-Coordinator ensures the development and implementation of effective and coherent sectoral strategy and response plans with consideration of key cross-cutting issues and interagency approaches, including emergency preparedness, environment, diversity, and gender, PSEA, the centrality of protection, and AAP.

The Sector Co-Coordinators will see to it that access to camp services will be improved through monthly service monitoring, adherence to minimum camp management standards, and camp coordination. Community inclusion will be further promoted in decision making through community groups, feedback mechanisms, and mobile services used to reach marginalized groups. To improve effectiveness and cost efficiency of camp infrastructure, Government and humanitarian staff training will be conducted, with site development activities led by the revised 2022 works catalogue and nature-based solutions promoted where possible. Strengthened collaboration with the Government will ensure camp-level EPR, and disaster risk reduction.

Furthermore, the Sector Co-Coordinator will coordinate a rationalization approach that seeks to ensure that the presence of actors and delivery of services is cost-effective, mutually reinforcing, avoiding duplication, and addressing critical gaps, that the response is predictable, efficient, timely and well-coordinated across sectors and camps, and that the humanitarian community is transparent and accountable in its action.

With inclusion of Sector Partners, the Sector Co-Coordinator will work with the Sector’s Strategic Advisory Group (SAG), to develop/update response strategies and action plans. In collaboration with the Sector partners, the Sector Co-Coordinator will implement the SMSD, Shelter/NFI Sector strategy in line with the strategic orientations and operational objectives and priorities of the Joint Response Plan (JRP). The Sector Co-Coordinator will ensure that the response plan of the sector is updated regularly according to evolving needs and established indicators by which performance of the sector can be measured to review progress against implementation plans

The Sector Co-Coordinator will ensure that the Sector has a functional information management strategy and mechanism to report and share information amongst all partners including Site Management Support, Shelter, NFI and SD agencies, Government, JRP implementing partners and non-JRP strategic partners and ISCG. The Sector Co-Coordinator will ensure updated and relevant sector-specific information is included in general sector reporting including common web platforms, situation reports and other reporting mechanisms.

To succeed in this challenging role, the Sector Co-Coordinator must bring the following qualities:

  • Demonstrated experience and familiarity with IASC humanitarian coordination guidelines, the Refugee Coordination Model and refugee protection principles;
  • Senior-level experience with humanitarian coordination in both refugee and IDP settings;
  • Demonstrated analytical, strategic and planning skills;
  • Strong negotiation and interpersonal skills;
  • Adaptability to change course in a dynamic context while still focusing on strategic objectives;
  • Strong track record in challenging field settings and complex operational environments;
  • Ability to navigate complex government relations in a politically sensitive environment;

Living and Working Conditions:

Cox’s Bazar is a category D family duty station with a 2-year Standard Assignment Length (SAL). Educational facilities are limited, and international schools from primary to secondary school are currently available in Dhaka only. Health services are limited in Cox’s Bazar, but more reliable facilities are available in Dhaka. Malaria and dengue risks exist throughout the year. Vaccination against Japanese Encephalitis and diphtheria are recommended.

Cox’s Bazar is a principal tourist destination within Bangladesh, due to its location at the Bay of Bengal and its long beach. Infrastructure and shopping options in Cox’s Bazar – a small city of just 250,000 persons is very basic. International staff reside in privately rented apartments, or serviced apartments all of which provide basic standards.

The Rest and Recuperation (R&R) cycle in Cox’s Bazar is 8 weeks. The R&R location is Bangkok, Thailand. Cox`s Bazar is connected by several daily flights to Dhaka, albeit only during daylight hours. Banks/ATM machines are available in Cox’s Bazar and credit/debit cards are accepted. Foreign currency can be exchanged in banks and exchange houses. Staff who intend to be joined by family members, in particular young children, should contact HR for more information, as educational and medical facilities are not adequate.

The security level system in Bangladesh is level 3 moderate. Although security is generally acceptable, given the current situation in the area, no movement on highways at night is allowed. Walking and jogging in the streets as earmarked is permitted. Crowded local markets should be avoided.

Security Clearance is required and can be requested via TRIP at Requests for clearance should be submitted 7 days prior travel.

Additional Qualifications



BA: Business Administration, BA: Economics, BA: International Relations, BA: Law, BA: Political Science, BA: Social Science


Work Experience


Accountability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Negotiation & conflict resolution, Organizational awareness, Political awareness, Stakeholder management, Teamwork & collaboration

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Add.2 to Bi-annual Compendium 2022 – Part B

Functional clearance

This position requires Functional Clearance

How to apply

For a full job description and to apply, interested candidates are requested to visit

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date of receipt of applications: 16 Feb 2023 (midnight Geneva time)