Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations and key external partners, including persons of concern. An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operations, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels. The DIMA position is an integral part of the Regional Bureau, with line management provided by the Regional Director (or delegated to senior managers), and functional lines with the data service in Headquarters and relevant Divisions. This will be the basis for strengthened collaboration with other relevant entities in UNHCR, and externally with UN agencies, humanitarian and development partners, governments, private sector and NGOs. Senior DIMA Coordinator oversees implementation of UNHCR data-related strategies, policies and standards for information management, statistics, registration and identity management in the respective region or country operation. In close coordination with the other global services and within the Bureaux, Senior DIMA Coordinator also monitors and oversees, as relevant, the development of systems and processes for operational data within their areas of responsibility. Furthermore, the incumbent provides guidance and technical support to other stakeholders, including country offices and partners, on robust and efficient data design, collection, processing, sharing, analysis, dissemination, data storage and archiving methodologies. Senior DIMA Coordinator acts as a service provider in regards to data and information management for operations and ensures that UNHCR is able to fulfill its global commitments to the Inter Agency response in IDP situations. In IDP situations, DIMA provides data, statistics and information management support to the three UNHCR led Clusters. DIMA is a client-oriented, multi-sectoral service that has integrated internal coordination with all Bureaux or Country units, particularly with the Protection Coordination Pillar. Within the Bureau or country office, Senior DIMA Coordinator acts as an advisor to senior management and governance mechanisms/bodies on data management matters, including resource allocation and partnerships. For corporate operational systems, Senior DIMA Coordinator has a delegated role to undertake business analysis for regional- or country-level tools where needed, coordinate the prioritization of requirements for meeting regional or country specific systems development to be further reviewed and approved for implementation at the global level. Regional DIMA teams leverage innovations from country operations and share best practices across the region and elevate globally relevant innovations to the attention of other regional DIMA Coordinators as well as Data Service at Headquarters. Under the leadership of the Regional Bureau Director (or delegated to senior managers), the Senior Data, Identity Management and Analysis (DIMA) Coordinator leads the DIMA activities. S/He oversees the DIMA¿s overall activities, including managing staff with responsibilities for information management, statistics, analysis, registration and identity management including digital identity and operational data management. The DIMA Coordinator advises and guides on the establishment of data governance structures with the Regional Bureau or country operation. The Senior DIMA Coordinator identifies, leads and implements country and regional capacity development plans to improve data literacy vertically and horizontally. Furthermore, by building strong, coordinated, inter-related and transparent information systems as relevant to the region and/or country, the Senior DIMA Coordinator contributes to building knowledge within the Bureau and country operations. The grade level of the positions with this role can be P4 or P5 depending on the number of the persons of concern under the Area of Responsibility (AoR) as well as the structure and location of the Bureau in which the position operates. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


– Lead the activities of the DIMA, including supervision of staff within the DIMA Unit.

– Translate relevant data global strategies for their implementation at the regional and/or country level.

– Prepare and implement regional or country strategies for data and information management, registration and identity management, analysis and statistics.

– Oversee implementation of and compliance with standards for data related activities at the country and regional level in the functional areas of data and information management, registration, and identity management, analysis and statistics.

– Ensure that the country operations receive technical support and guidance in the functional areas of data and information management, registration and identity management, analysis and statistics.

– Lead on exploring and establishing regional partnerships that strengthen the quality and use of data, statistics and analysis.

– Review and approve systems (i.e. digital applications) development requests from country operations to be elevated to HQs for the final decision-making, as part of the governance structure between HQs, the Regional Bureau and the countries.

– Participate and represent in (as delegated) data governance bodies, both internal and external, including interagency fora, activities and processes.

– Prepare and implement regional or country capacity development strategy in its functional areas consistent with global strategies and in collaboration with relevant entities and services.

– Chair and lead relevant bodies/platforms necessary to fulfil data-related responsibilities.

– Act as a Data Protection Officer at the regional level or Data Protection Focal Point at country level as delegated by the Regional Director or Country Representative. – Review analytical reports and documents for internal and external use.

– Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience Years of Experience / Degree Level For P5 – 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree Field(s) of Education Law; Development Social Sciences; Information Technology, with focus on Database development, Data management and Analysis; Demography; Geography; Political Science; Business Administration; Humanities; Statistics International Relations; Economics; Information Management; Physical Science; Data Science; GIS; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses HCR Protection Learning Programme HCR ODM Module 7 Registration Training on Emergency Registration Operational Data Management Learning Programme UNHCR Needs Assessment eLearning Interagency Coordination Learning Programme (Information Management module) Protection Information Management Training (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential: – At least 8 years of substantive experience related to data and information management in humanitarian and/ or development contexts; – Strong understanding of the principles and concepts of international protection and UNHCR; – Ability to explain data and related systems in accessible language for business owners and to translate business requirements to data technical teams; – Experience with phases of the data management lifecycle and associated methodologies; – Demonstrated data literacy, especially the ability to derive information from data and present evidence to decision-making; – Strong team-building, managerial, planning, coordination and representation skills; – Field experience, preferably in a humanitarian context; – Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization; – Demonstrated ability for leadership in the context of partnership building and consensual decision-making; – Experience working with partners, including host and donor Governments, humanitarian and development partners. Desirable: – Experience in process re-engineering (process redesign, process transformation, or change management); – Experience with data sharing, data management, and data analysis; – Technical expertise in registration, identity or biometric management systems. Experience with UNHCR¿s PRIMES applications; – Knowledge of national and international statistical systems; – Demonstrated understanding of civil registration and other national population registration systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations. Functional Skills RG-Civil Registration data collection/processing PR-Individual Case Management PR-Protection-related guidelines, standards and indicators DM-Data collection methodologies DM-Data Management DM-Population census and econometrics DM-Protection Data Management Systems CL-Cluster Information Management Tools, Resources and Approaches PG-Needs Assessment and Response Analysis DM-Data Collection and Analysis DM-Data Interoperability DM-Data governance, quality assurance and preservation DM-Data science methodologies DM-Development of and revision of data standards DM-Qualitative data analysis DM-Quantitative data analysis (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Senior DIMA Coordinator:

  1. Demonstrated skills in leading large and diverse team;
  2. Understanding and knowledge of locally developed system solutions in MENA;
  3. Demonstrated experience in finding innovative approaches for system solutions that are not available at the corporate level;
  4. Previous work experience in MENA region will be a plus;

Required languages (expected Overall ability is at least B2 level):


Desired languages



Operational context

Occupational Safety and Health Considerations:

The Security Level for Amman and the rest of the country is assessed at Level 1 (MINIMAL), except the northeast Jordanian Syrian border area, where it is assessed at Level 3 (MODERATE). Road traffic accidents remain a pertinent risk to staff. Vehicle travel is difficult at certain times due to adverse weather conditions, low visibility and/or heavy traffic.

Nature of Position:

Position reports directly to the Regional Director. The incumbent leads a large team consisting of both internationally and locally recruited personnel at different levels.

The incumbent leads the leveraging of Technology to provide innovative and efficient solutions to recurring issues in the MENA operations.

These solutions can include optimizing processes, SoPs, systems, tools, etc. across all functional units to achieve better and more efficient workflows while ensuring maintaining auditability and corporate standards.

He/she would be leading regional initiatives on reducing UNHCR’s CO2 footprint using state of the art technologies and innovations.

The incumbent is expected to oversee the locally developed solutions in the MENA region and identify solutions that are meeting certain criteria to be promoted to regional solutions. The incumbent will lead the development team working on creating technological solutions -where no corporate solutions exist-. This will be done in very close collaboration with GDS and DIST.

The candidate is expected to deliver new insight and lasting business value by leveraging the many systems and analytics business opportunities offered by cutting edge technology.

Living and Working Conditions:

Jordan has a total population of 9.4 million people. Amman houses 42% of Jordan’s population, 4.008 million, making it the populous city in the country. Amman is categorized as (A) duty station. Several International airlines operate daily flights from Amman (Queen Alia International Airport). The local currency is the Jordanian Dinar and the exchange rate is fixed and equivalent to ( 1 JOD=0.71 USD), Money traders and good local banking system are available.

Jordan is visa free for UNLP holders; however appointed staff must obtain a residency permit. Residency permits and other local protocol remain a challenge due to governmental procedures, subject to frequent changes. The process of obtaining residency in Jordan may vary depending on nationality of applicant, type of contract offered and its length.

Staff members assigned to Amman are residing in private accommodation. Rent in Amman can vary depending on the size of the property itself, number of bedrooms and the area of Amman in which it is located. Renting a 3-bedroom apartment can range from 1100 – 2500 USD per month.

Food and other commodities are widely available in the local shops and markets.

Amman tends to have a Mediterranean climate; summers are mildly hot, winter usually starts around the end of November and continues until mid-March, there is occasional snowfall.

The medium for teaching in international schools is English, however there are a few French language schools as well. There is a plethora of institutions for children of all ages from pre-school to high school as well universities.

The majority of international educational institutions are in Amman.

Amman is the home to many top-end hospitals and clinics. Due to Jordanian healthcare’s international appeal, nearly all doctors and many support staff speak English. Healthcare here is also very accessible and affordable.

Additional Qualifications




Emergency Registration – Other, HCR ODM Module 7 Registration – UNHCR, HCR Operational Data Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, Interagency Coord Learning Program – Other, Needs Assessment e-Learning – Other, Protection Information Management Training – Other

Work Experience


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Stakeholder management, Strategic planning & visions, Teamwork & collaboration

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Add. 3 to Bi-annual Compendium 2022 – Part B

Additional Information

Functional clearance

This position requires Functional Clearance

How to apply



The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date of receipt of applications: 16 March 2023 (midnight Geneva time)