Closing date: Tuesday, 30 May 2023

Background Information – BSSC

The UNOPS Bangkok Shared Service Centre (BSSC) is a Shared Services Centre (SSC) unit established for the purpose of providing internal, global, cost-effective transactional services which enhance the operational capacity of UNOPS and standardize systems and procedures. The BSSC, among other functions, carries out high-quality transactional services within the area of personnel contract administration and payroll.

For young professionals, a job within UNOPS BSSC offers the opportunity to enter the United Nations system via crucial back office service delivery in an engaging and development-focused work environment as part of a dynamic and effective UN entity. BSSC jobs offer a platform of learning and exposure to UNOPS’ operations and the greater UN system.

Functional Responsibilities

Under the overall supervision of a Manager of Bangkok Shared Service Centre (BSSC) and the day-to-day guidance of a Payroll Officer / Payroll Senior Officer, the Payroll Assistants support the provision of payroll services in the BSSC and ensure high quality, accuracy and consistency of work. The Payroll Assistants promote a client-oriented approach consistent with UNOPS rules and regulations.

The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

UNOPS is committed to achieving a truly diverse workforce Summary of Key Functions:

  •  Process UNOPS payroll accurately and on time
  •  Attend to payroll related queries and resolve payroll-related issues
  •  Knowledge building and knowledge sharing

1. Process UNOPS payroll accurately and on time, focusing on achievement of the following results:

  •  Process and maintain UNOPS personnel payroll information, including new hires, terminations, and changes in pay and deductions, payment instructions;
  •  Calculate and process personnel pay, including earnings and deductions;
  •  Maintain and update payroll records and databases;
  •  Archive payroll supporting documents properly;
  •  Reconcile and balance payroll accounts;
  •  Keep abreast of changes of UN/UNOPS payroll policies and rules;
  •  Collaborate with payroll stakeholders to ensure payroll process in compliance with UNOPS regulations and rules.

2. Attend to payroll related queries and resolve payroll-related issues, focusing on achievement of the following results:

  •  Attend to payroll related queries timely and accurately and ensure responses to queries conform to the provisions and rules and regulations of UNOPS;
  •  Investigate erroneous entitlements and takes appropriate corrective actions;
  •  Make adjustments timely to counteract previous mistakes and get payroll back in balance;
  •  Maximize the use of technology to keep the projects/clients informed of their payroll elements and changes thereto, communicate with local offices regarding missing documentation or any other issues related to discrepancies between their entitlements and claims;
  •  Provide payroll reports to the stakeholders in compliance with the UNOPS Financial Rules and Regulations;
  •  Support relevant coordination with the internal stakeholders and/or ad-hoc payroll adjustment process in align with the monthly payroll account reconciliation;
  •  Coordinate with internal stakeholders to ensure quality administration and process of payroll.

3. Support in facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results:

  •  Participate in the trainings for the operations/ projects personnel on Payroll;
  •  Contribute to knowledge networks and communities of practice;
  •  Perform testing for the accuracy of the implementation and/or system enhancement.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements


  •  Completion of secondary education is required.
  •  A first-level university degree (e.g. Bachelor) or an advanced university degree (e.g. Masters) may substitute some of the required years of work experience.


  •  With a high school diploma, a minimum of 4 years of experience in supporting a payroll, accounting and/or HR administration is required.
  •  Experience in the usage of computers and office software packages (such as MS Office, G-Suite) and experience in handling web-based management systems is desirable.

Language Requirement:

  •  Fluency in written and oral English is required.
  •  Knowledge of the second UN working language is desirable.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement (LICA) Contract level: LICA-4 Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: Information

  •  Please note that UNOPS does not accept unsolicited resumes.
  •  Applications received after the closing date will not be considered.
  •  Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
  •  UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
  •  Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
  •  We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
  •  This position is stationed in Bangkok, Thailand which is a family duty station.

Terms and Conditions

  •  For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
  •  For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
  •  All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
  •  It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.


By oytq5