Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, Country Operations and key external partners, including persons of concern. Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country and regional offices. They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues. Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders – including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans. Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners. Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.


Coordinate data and information management activities:

– Participate in the data and information management team and activities.

– Contribute to the design and implement data strategies and systems.

– Assist the data team and others communicate the status, value, and importance of data.

– Support the collection, storage, management and protection of data.

– Support consolidation of data systems, including the interoperability of operational data and systems.

– Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.

– Support the coordination with HQ, external and regional partners on data and information management efforts

– Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.

– Support data security, data protection and responsible data-sharing. Support offices with data and information management: – Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.

– Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.

– Provide technical and training support to operations.

– Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).

– Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.

– Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.

– Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau. Undertake data and information management activities at the Global/Regional/Country level:

– Help consolidate data and information for country, regional and global analysis.

– Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)

– Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.

– Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).

– Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.

– Support the analysis of trends concerning changes at the outcome and impact levels.

– Develop information management products such as indicators, templates, maps and dashboards.

– Help ensure data is curated and stored in data registries and libraries in accordance with standards.

– Undertake geospatial and statistical analysis.

– Provide population movement tracking systems and other population data systems.

– Support web-based data portals.

– Support solutions for meeting `communication with communities¿ information and data needs. Work in close collaboration with:

– All staff to further data literacy and assist in interpretation the data;

– Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR;

– Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC);

– Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.

– Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans;

– Protection staff on the design, implementation and analysis of protection and case monitoring systems;

– Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption;

– Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.

– Senior management to understand and serve their information and knowledge needs.

– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education Social Science; Statistics; Information Management; Physical Science; Economics; Data Science; Geography; GIS; Engineering; Demography; Computer Science; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Experience with data sharing, data management and data analysis to support policy formulation and implementation. Desirable Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.

Functional Skills

DM-Data collection methodologies DM-Data Management DM-Database Design & Development DM-Data Collection and Analysis DM-Metadata Creation & Management IM-Statistics Analysis DM-Open Source Software & Data DM-Population census and econometrics DM-Protection Data Management Systems DM-ArcGIS (Geographic Information System) DM-Cartographic Skills SP-Design tools such as Global Positioning System (GPS) CL-Cluster Information Management Tools, Resources and Approaches PG-Needs Assessment and Response Analysis DM-Data governance, quality assurance and preservation DM-Data Interoperability DM-Data science methodologies DM-Development of and revision of data standards DM-Qualitative data analysis DM-Quantitative data analysis (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The position of Associate Information management Officer is supervised by the Community-Based Protection Officer. The incumbent receives guidance and advice from his / her supervisor and is also expected to support UNHCR’s protection mandate through implementation of various activities.

The incumbent of the position of Associate Information Management Officer, P2, will be responsible for maintaining and promoting the use of PRIMES Tools in the operation. She / he is expected to proactively engage with partners and provide capacity building sessions, as needed. She / he will be responsible for provision of information management services to support monitoring activities within sectors and across sectors in the refugee coordination module, in areas of information flows, dissemination, processing, and analysis. As the Office is embarking on distribution of CBI assistance, the staff will be managing the PRIMES Tools, including, but not limited to Cash Assist, Global Distribution Tool, ProGres v4 and other application and will ensure the functioning of the system, as well as will be responsible for provision of trouble shooting services and capacity building for staff. The incumbent will also take part in drafting SOPs on use of the PRIMES Tools and its subsequent implementation.

In addition to regular / routine tasks, the incumbent will:

– Assist / co-lead the data collection, entry, cleaning and maintenance of various datasets;
– Support in the production of infographics and dashboards;
– Be responsible for maintaining and promoting the use of PRIMES Tools in the operation;
– Draft and develop SOPs on use of PRIMES Tools;
– Cooperate and collaborate with relevant stakeholders on regular basis to ensure follow up on various projects;
– Develop a system of targeting for delivery of assistance;
– Participate and provide information during various coordination meetings;
– Perform other tasks assigned by supervisor

Language requirements:
– Fluency in oral and written English.
– Proficiency in a relevant language for the deployment, namely Russian (preferrable) or Tajik/Dari is an advantage.

Required languages (expected Overall ability is at least B2 level):


Desired languages



Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Nature of Position:

Tajikistan ‘s operational environment is characterized by complex factors ranging from prevailing security concerns, some gaps in the national asylum and nationality legislation, challenging economic situation and high likelihood of refugee influx from neighboring Afghanistan. Currently, Tajikistan hosts a total of 17,287 persons of concern – the largest number in Central Asia. The Operation puts an emphasis on improved access to livelihoods opportunities, mainstreaming of refugees into state socio-economic porgrammes, as well as enhanced attention to emergency preparedness. In view of current developments in Afghanistan, the Office is currently engaged with the Government and international community in emergency preparedness and response activities through activation of Refugee Response Plan. Separate to the internal displacement, a worst-case scenario envisages over 500,000 newly displaced refugees fleeing across the borders into the neighboring countries. It is assumed that the security and humanitarian situation in Afghanistan may further deteriorate, forcing displacement of the population into Tajikistan. It is assumed that the number of displaced into Tajikistan may reach up to 50,000 persons. Considering the current lack of capacities in data analysis and data visualization and also higher inflow figures, the incumbent will cover the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities.

Living and Working Conditions:

The UNHCR CO in Tajikistan is located in Dushanbe, which is the largest city in Tajikistan and is a category-B duty station. The recreational facilities, schools and hotels are of international standards. There are several international schools located in Dushanbe. There are good banking facilities with currency exchange facilities available at the airport terminal, local banks, shopping malls and main hotels and unlimited access to communication options such as internet, telephone sim cards etc. Medical services are largely available and are provided in acceptable to high quality infrastructure. There are both private and state clinics and hospitals. Accommodation is readily available in Dushanbe. Public transportation as well as private taxis and minibuses are available. Dushanbe has many economic and social facilities, including supermarkets with products imported from Europe, Russia, Kazakhstan, China and others, and local markets have a variety of local and imported vegetables, fruits, meat products throughout the year. Security situation is stable and there is no immediate threat of violence, but vigilance should be exercised. UN staff, including UNVs, must follow instructions and recommendations of the UN Department of Security and Safety (UNDSS). Earthquakes and tremors are occasionally felt. It is hot and dry in summer (May to September) and cold in the winter (November to March) with occasional snowfall. It is usually rainy in spring/autumn (April/October). Even in the capital city, electricity supply could be unstable, depending on the area and the type of accommodation. There is close-knit expatriate community in Dushanbe and the quality of life is quite good, with numerous restaurants, bars, cultural exhibits, and opportunities for recreation (hiking, camping, trekking, etc). No special vaccination is required for those traveling to Tajikistan

Additional Qualifications



BA: Demography (Required), BA: Information Technology (Required), BA: Social Science (Required), BA: Statistics (Required)


Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Refugees, Working with Persons of Concern: Stateless


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

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Add. 3 to Bi-annual Compendium 2022 – Part B

Additional Information

Functional clearance

This position requires Functional Clearance

How to apply


The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date of receipt of applications: 16 March 2023 (midnight Geneva time)