ICT Assistant (Client Support) – Tier 1 At International Organization for Migration

Job Description

Position Title: ICT Assistant (Client Support) – Tier 1

Job classification: Ungraded

Duty station: Manila (Global) Administrative Centre (MAC)

Type of Appointment: Special Short Term-Ungraded

Salary: Php 42 000 per month net of taxes (All-inclusive)

Context

Under the overall supervision of the Chief Global ICT Operations, and the direct supervision of the Head of Global User Support, the successful candidate will provide first-level (Tier 1) user and technical support and services to users of IOM’s corporate applications and infrastructure worldwide, promoting a client and service-oriented approach.

Required Qualifications and Experience

Education

• University degree in Computer Science, Information Technology or a related field from an accredited academic institution, with two years of relevant professional experience; or
• Completed High school degree from an accredited academic institution, with four years of relevant professional experience.
• Specialized formal training on IT systems, business software (Microsoft Office) and web-based applications. Valid and relevant Microsoft, Cisco, ITIL Certifications or other relevant industry certifications are an advantage.

Experience:

• Demonstrated experience in the following:
• Medium-sized offices support for LAN infrastructure, Active Directory domain environment and Windows-based servers;
• Windows Server and desk support;
• Support and troubleshoot computer and network equipment, including Microsoft Office applications, TCP/IP Networking, and Windows operating systems;
• Strong understanding of Active Directory and Group policies;
• Ability to work in a team environment; able to initiate and manage group studies to learn more about supporting the current infrastructure;
• Ability to present ideas in a user-friendly language to non-technical staff and end-users knowledge of an issue-tracking system an advantage;