CVAC (Canada Visa Application Centre) Sub-Regional Coordinator At International Organization for Migration

Core Functions / Responsibilities:

1. Lead, guide, and build capacity of the VAC teams in the sub-region in order to implement VAC operations efficiently and effectively, ensuring accurate use of the required application software by all staff in the sub-region;
2. Monitor and report on incidents occurring in the sub-region immediately to the CVAC Regional Manager and CVAC HQ team;
3. Oversee website updates and IT issues in the sub-region: guide VAC staff in these locations on exchanges and ensure proper follow-up with technical focal points;
4. Collect data, coordinate completion of required templates and monthly reports from VAC staff in the sub-region and send to the Regional Manager for final review within stipulated timeframes;
5. Be responsible for ensuring that all conditions in the Immigration, Refugees and Citizenship Canada (IRCC) RFP, VAC Service Standards (VSS), Statement of Work and Task Authorization are adhered to by all staff of each CVAC under his/her coordination;
6. Proactively reach out to CVACs in the sub-region to help solve problems faced and help facilitate a timely resolution;
7. Guide and train VAC Team Leaders as applicable, in each of the countries in the sub-region;
8. Provide staff in the sub-region with regular refresher trainings on different aspects of VAC operations based on individual and overall project needs in coordination with the Regional Manager;
9. Monitor the adequate staffing and attendance of all CVACs and staff in the sub-region and proactively communicate staffing needs and participate in recruitment processes as needed;
10. In case of exceptional circumstances in the VAC, provide assistance to VAC operations by taking biometrics, assisting applicants, accepting applications, return applicant passport, etc. as needed;
11. Undertake travel to VACs as requested to conduct audits, in-person refresher training and provide overall project support;
12. Comply with the IOM Policy for a Respectful Working Environment, IOM Confidentiality Agreement, IOM Data Protection Manual, IOM Standards of Conduct, IOM Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse and the IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct;
13. Perform such other duties as may be assigned by the Regional Manager or the CVAC HQ team.

Required Qualifications and Experience:**

Education

• University degree or higher in Business Administration, International Relations, Political Science, Communications, Information Management, Computer Science or a related field from an accredited academic institution with five years of relevant professional experience;

Experience and skills

• Minimum five years of relevant professional experience in a similar setting & capacity, including supervisory experience;
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities; 100% integrity;
• Excellent computer skills, especially in Word & Excel;
• Strong interpersonal & intercultural skills;
• Strong organizational skills and practical experience in knowing how to multi-task, prioritize and work independently.
• Experience in working effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds.
• Proven ability to produce quality work accurately and concisely according to set deadlines.

Languages

Fluency in English and French is required.

Required Competencies:**

Values

• Inclusion and respect for diversity: encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• Integrity and transparency: maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.
• Professionalism: demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others and building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Other:

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station.

Appointment will be subject to the security clearance of the candidate. The candidate will be requested to produce a ‘Certificate of Character’ dated less than six months.

The appointment is subject to funding confirmation.