Senior Operations Officer (Transit Centre) At International Organization for Migration

Position Title: Senior Operations Officer (Transit Centre)

Duty Station: Doha, Qatar

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 05 April 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates:
3. Candidate from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Curaçao; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

Under the direct supervision of the Chief of Mission (COM), the Senior Operations Officer-Transit Center Manager (TCM) will provide day-to-day operational guidance and support in key areas of Transit Site Management, will provide guidance to and oversight of all the staff, for day-to-day operational implementation of activities on the ground aiming to improve and strengthen the standards of protection through assistance, cultural and religious support, non-food item distribution and coordination, cultural orientation, medical referral assistance, airport assistance, and Mental Health and Psychosocial Support (MHPSS) to vulnerable populations hosted in the facility, in Transit Center As Sayliyah (CAS) and Park View Villas (PVV), in L3 emergency location at Doha, Qatar.

Core Functions / Responsibilities:

1. Provide effective daily supervision, oversight and management of all operation activities and staff, ensuring dignified, efficient and cost- effective service delivery with integrity.
2. Ensure a harmonized and coordinated response in the key areas of: Protection: Unaccompanied and Separated Minor (UASM) Support, vulnerability mapping and technical assistance, Mental Health and Psychosocial Support, Community Engagement; Medical referral support, including movement assistance and organization of medical visits outside of the Base facility; Non-food item coordination; Airport assistance for outgoing evacuees.
3. Ensure IOM activities are implemented in line with its institutional policy documents, as well as internal and external guidance and tools (e.g., IASC protection guidance in Transit Center settings, COVID guidance for Transit Center settings, Transit Center Management toolkit; interagency guidelines on MHPSS, guidance in the Movement Management Manual).
4. Oversee the efficient and effective management of airport services for departing individuals in a designated site where IOM has an operational presence including in relation to documentation, luggage, escorts, and special services. Ensure staff deliver the highest quality service in a timely manner, and handle urgent issues as they occur.
5. Maintain close liaison and coordination with the US State Department Bureau of Population, Refugees, and Migration and the US Military at CAS, UNICEF, and internally with IOM HQs and with the IOM Amman Booking Unit responsible for managing international movements of SIVs and Escorts; collect and report feedback, issues, challenges, appreciations; conduct day to day communication and build of productive and positive relations in close coordination with CoM.
6. Monitor and report on all administrative aspects, facilities, ICT solutions, financial monitoring, and cash management. Prepare caseload projections and plans for program and administrative changes and provide all reports to the CoM.
7. Prepare regular and ad-hoc reports to the CoM, to include consolidated reports on daily applications count by category, collected visa fees, incidents, complaints, etc.
8. Ensure IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming Prevention of Sexual Exploitation and Abuse (PSEA) through the awareness and training sessions for staff and service-providers. Ensure relevant protection services including child protection, especially of unaccompanied and separate minors as well as vulnerable populations are coordinated for individuals at the transit center according to the highest ethical standards and guidelines established by IOM.
9. Provide capacity building to the US Military, to address gaps in technical skill sets related to site management, provision of assistance, as well as referrals to protection services and enhance knowledge and understanding on complex issues that arise in such group settings over a period of time, such as GBV, and cultural sensitivity.
10. Maintain a comprehensive understanding of relevant Movement Operations Standard Operating Procedures (SOPs) and ensure all relevant staff remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on PSEA.
11. Arrange briefings, tours and other related activities for visitors, missions and other relevant stakeholders to the IOM.
12. Perform such other related duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Political or Social Sciences, International Relations, Law, Migration Studies, Social Studies or a related field from an accredited academic institution with seven years of relevant professional experience; or,
• University degree in the above fields with nine years of relevant professional experience.

Experience

• Experience in managing a large team;
• Experience in migrant-related programmes;
• Experience in Movement Operations;
• Experience in Civil military coordination;
• Experience in liaising with governmental and diplomatic authorities and national and international institutions; and,
• Experience in CCCM Cluster Coordination, programme coordination and demonstrated technical expertise in relevant thematic areas particularly protection mainstreaming strategies, inter-agency collaboration, and protection mainstreaming strategies.

Skills

Familiarity with financial and administrative management, preferably in IOM or UN Agencies.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English is required (oral and written). Working knowledge of Arabic is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.