Deputy Operations Officer At International Organization for Migration

Position Title: Deputy Operations Officer

Duty Station: Doha, Qatar

Classification: Professional Staff, Grade P3

Type of Appointment: Special short-term graded, six months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 09 March 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Curaçao; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Under the overall supervision of the Chief of Mission (COM) and direct supervision of the Senior Operations Officer (SOO) -Transit Center Manager (TCM), the Deputy Operations Officer will provide day-to-day operational and management support to L3 assistance program in key areas of transit site management, including the provision of advice and guidance to and oversight of all the staff in coordination with relevant thematic RO expertise for day-to-day operational implementation of activities on the ground aiming to improve and strengthen the standards of protection through assistance, cultural and religious support, non-food item distribution and coordination, medical referral assistance, and Mental Health and Psychosocial Support (MHPSS) to vulnerable populations hosted in the facility, in Transit Center As Sayliyah (CAS) in Doha, Qatar.

Core Functions / Responsibilities:

1. Provide effective daily supervision, oversight and management of all operation activities and staff, ensuring dignified, efficient and cost- effective service delivery with integrity.
2. Ensure a harmonized and coordinated response in the key areas of: Protection: Unaccompanied and Separated Children (UASC) Support, vulnerability mapping and technical assistance, Mental Health and Psychosocial Support, Community Engagement; Medical referral support, including movement assistance and organization of medical visits outside of the Base facility; Non-food item coordination; Airport assistance for outgoing evacuees.
3. Ensure IOM activities are implemented in line with its institutional policy documents, as well as internal and external guidance and tools (e.g., IASC protection guidance in Transit Center settings, COVID guidance for Transit Center settings, Transit Center Management toolkit; interagency guidelines on MHPSS, guidance in the Movement Management Manual).
4. Manage efficient and effective airport services for departing individuals in a designated site where IOM has an operational presence including in special and/or protection services. Ensure staff deliver the highest quality service in a timely manner and handle urgent issues as they occur.
5. Establish and maintain close liaison and coordination with the US State Department Bureau of Population, Refugees, and Migration and the US Military at CAS, UNICEF, and internally with IOM HQs and with the IOM Amman Booking Unit responsible for managing international movements of SIVs and Escorts; assess and report feedback, issues, challenges and appreciations; conduct day to day communication and build productive and positive relations in coordination with CoM.
6. Backstop financial, administrative and technical aspects, including facility management, ICTsolutions, financial monitoring, and cash management. Prepare caseload projections and plans for program and administrative changes and prepare the required reports accordingly.
7. Prepare regular and ad-hoc reports for senior management, HQ and PRM, including consolidated reports on daily applications count by category, collected visa fees, incidents, complaints, etc.
8. Ensure IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming Prevention of Sexual Exploitation and Abuse (PSEA) through the awareness and training sessions for staff and service-providers. Ensure close coordination with Protection unit for relevant protection services, including child protection, especially of unaccompanied and separated children as well as vulnerable populations are coordinated for individuals at the transit center according to the highest ethical standards and gender, age and diversity guidelines established by IOM.
9. Develop and provide capacity building to the US Military, to address gaps in technical skillsets related to site management, provision of assistance, as well as referrals to protection services and enhance knowledge and understanding on complex issues that arise in such group settings over a period of time, such as GBV, and cultural sensitivity.
10. Maintain a comprehensive understanding of relevant Assistance Program SOPs and ensure all relevant staff remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct, Protection mainstreaming and instruction on PSEA. .
11. Represent IOM and the Assistance Program in coordination and other meetings, as required.
12. Ensure the organization of briefings, tours and other related activities for visitors, missions, and other relevant stakeholders to the IOM.
13. Perform such other duties as may be required.

Required Qualifications and Experience:

Education

• Master’s degree in Political or Social Sciences, International Relations, Law, Migration Studies, Social Studies or a related field from an accredited academic institution with five years of relevant professional experience;
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Experience in managing a large team;
• Experience in migrant-related programmes;
• Experience in Movement Operations;
• Experience in Civil military coordination;
• Experience in liaising with governmental and diplomatic authorities and national and international institutions;
• Experience in CCCM Cluster Coordination, programme coordination and demonstrated technical expertise in relevant thematic areas particularly protection mainstreaming strategies, inter-agency collaboration, and protection mainstreaming strategies; and,
• Familiarity with financial and administrative management, preferably in IOM or UN Agencies.

Skills

• Proven leadership and negotiation skills, particularly in a multi-stakeholder and multi-cultural environment;
• Understanding of complex social-political environments;
• Strong strategic and creative thinking;
• Ability to work under extreme pressure in difficult conditions while maintaining security awareness; and,
• Flexibility and focus on processes and their improvements.

Languages

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English and Arabic is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.